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Returns policy

If you are an EU resident and you have changed your mind about an order, by law you have a right to cancel the order within 14 days, starting on the day after you receive the Product. Details are set out in Section 2(G) of the Terms. You also have the right to return a Product if it is faulty. Details are set out in Section 2(H) of the Terms.

If you exercise your right to cancel the contract because you have changed your mind:

  1. You must return the Products in one of the ways set out below within 14 days of telling us you wish to end the contract.
  2. Please include your receipt and/or invoice so that we can identify your order and process your return.
  3. You are responsible for the cost of returning the Product to us.

Please note, in interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery.

If you are returning a faulty Product to us:

  1. You must return the Products in one of the ways set out below within 14 days of telling us you wish to end the contract.
  2. Please include your receipt and/or invoice so that we can identify your order and process your return.
  3. We will bear any reasonable cost of posting the Product to us.

All Products that you return because you have changed your mind must be returned in brand new condition. We recommend that you send returns by insured and recorded post and always retain proof of postage. We strongly recommend that you use of a reputable courier, such as DHL, Fedex or UPS. No payment will be due to you until we are satisfied that the Product is in a brand new condition including having ensuring all protective plastics, tags and accessories are intact. It is important not to wear the Product until you are certain that you will keep it. Please note that this section applies regardless of whether or not you purchased and/or collected the Product from one of our offices. Please do not send your Product back to the manufacturer.