Privacy policy
Effective Date: 16 April 2025
This Privacy Policy describes how IQ-QUEST Sp. z o.o. ("we," "our," or "us") collects, uses, and protects personal data obtained through our online store luxaporter.com ("Website") in compliance with the applicable Polish law and the General Data Protection Regulation (EU) 2016/679 ("GDPR").
1. Data Controller
IQ-QUEST spółka z ograniczoną odpowiedzialnością
Registered office: Aleja Komisji Edukacji Narodowej 36/112B, 02-797 Warszawa, Poland
NIP: PL 5213764681
REGON: 366390279
KRS: 0000659669
Email: customercare@luxaporter.com
Phone: +48 660 474 674
2. Contact Regarding Data Protection
For any inquiries regarding the processing of personal data or to exercise your rights under GDPR, you may contact us at:
customercare@luxaporter.com
3. What Data We Collect
We may collect the following types of personal data:
- Identification data: First name, last name
- Contact details: Email address, phone number, delivery address
- Order details: Purchase history, payment method
- Marketing preferences: Newsletter subscription, consent to marketing communication
- Technical data: IP address, browser type, device information (retained for up to 1 year for security and analytics purposes)
- Analytical data: Data collected via Google Analytics, Meta Pixel, Shopify Flow (retained for up to 2 years or until objection per cookie settings)
4. Purposes and Legal Basis for Processing
| Purpose | Legal Basis (Art. 6 GDPR) | Retention Period |
|---|---|---|
| Order processing and delivery | Contract performance (Art. 6(1)(b)) | Until completion of order and legal retention |
| Account registration and management | Contract performance (Art. 6(1)(b)) | Duration of account existence |
| Handling returns and complaints | Legal obligation (Art. 6(1)(c)); Contract performance (Art. 6(1)(b)) | Up to 5 years per tax and accounting laws |
| Marketing communication (email, ads) | Consent (Art. 6(1)(a)); Legitimate interest (Art. 6(1)(f)) | Until withdrawal of consent or objection |
| Website analytics and optimization | Legitimate interest (Art. 6(1)(f)) | Until objection or per cookie settings |
| Defense against claims, compliance with legal obligations | Legitimate interest (Art. 6(1)(f)); Legal obligation (Art. 6(1)(c)) | Until expiration of claim periods |
Handling returns and complaints details: We process your identification data (first name, last name), contact details (email, delivery address), and order details to manage returns and complaints, including the 14-day right of withdrawal for EU consumers and warranty claims for faulty or damaged items. Data may be shared with courier services (e.g., FedEx, DHL) for return processing. For more information on the return process, see our Refund Policy.
5. Data Recipients
Your data may be shared with:
- Payment processor: Przelewy24
- Courier services: FedEx, DHL
- Marketing and analytical service providers: Google Analytics, Meta Pixel, Shopify Flow
- Hosting and IT service providers ensuring website functionality
- Accounting and legal advisors, if necessary
We ensure all partners comply with GDPR and secure data appropriately.
6. Data Transfer Outside EEA
Due to using Google Analytics, Meta Pixel, and Shopify Flow, some data may be transferred outside the EEA (e.g., to the USA). We ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCC). For more information on safeguards, contact us at customercare@luxaporter.com.
7. Data Subject Rights
Under GDPR, you have the following rights:
- Right to access your data
- Right to rectification of data
- Right to erasure ('right to be forgotten')
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with the President of the Personal Data Protection Office (Prezes UODO) at ul. Stawki 2, 00-193 Warsaw, Poland
To exercise these rights, contact us at customercare@luxaporter.com. To withdraw consent for marketing communication, you can unsubscribe via the link in our emails or email us at customercare@luxaporter.com. To object to processing based on legitimate interest (e.g., analytics), email us at customercare@luxaporter.com with the subject "Objection to data processing."
8. Cookies
Our website uses cookies and similar technologies for the following purposes:
- Necessary cookies: Ensure website functionality (e.g., maintaining user session). Retention: Session duration.
- Analytical cookies: Improve user experience via tools like Google Analytics, Meta Pixel, Shopify Flow (e.g., tracking site traffic). Retention: Up to 2 years.
- Marketing cookies: Deliver personalized ads based on your preferences. Retention: Until consent withdrawal.
You can manage cookie preferences through our cookie consent banner or browser settings.
9. Changes to Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Any changes will be published on this page. Significant changes may also be communicated via email.